Only a small percentage of the public regularly stay in commercial accommodation and the majority of these guests are generally fantastic folk. They are contributors to society - they are motivated, engaging people that have an interesting story and purpose.
While moteliers can sometimes trip across the odd self-important, "special needs" guest that tests our patience, we should often remind themselves that we operate in a rarefied atmosphere and more commonly host people near the top of the food chain.
Sadly, other customer service roles interact with a wider range of the public that includes the moochers, the losers and the heaving swelling underclass that are inflicted with an assumed entitlement:
