Obviously an accommodation provider wishes to put newly arrived guests at ease and quickly dispatch them in a friendly and efficient manner, however sometimes extracting the courtesy of basic communication can be a chore.
I love it when my warm welcoming salutation is ignored by a newly arrived guest at my reception that is about to check in. An awkard silence ensues while the guest fumbles with various papers and then abruptly slaps down a reservation confirmation on the reception desk while blankly staring into the distance without uttering a word.
Another situation I find amusing is when a newly arrived guest again ignores my friendly salutation and simply responds by yelling their name at me.
In an ode to those special customers, Motella Productions have produced a second video that may provide just a little bit of therapy to those heroic, long-suffering accommodation providers over the pending busy season.
Again we must mention a disclaimer: The majority of our guests are fantastic folk. Most of them are motivated, engaging people that have an interesting story and purpose....However as a motelier sometimes you come across those rare high-maintenance "special-needs" guests that require you to maintain a smile while biting your tongue:
