Wednesday, May 2, 2012

Is your business run for your convenience or your customers?

It's a simple question that is worth considering.

For some accommodation providers, the iconic TV series Fawlty Towers is a series of real-life snapshots of dealing with ungrateful and awkward customers.

Life would be so much easier without customers. You could spend your life pottering around without cleaning up after them and answering repetitive, inane questions...

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