The AA Supreme Host of the Year is a coveted award that recognises hosts that exceed in customer service. This year the winner will be announced at the MANZ conference in Blenheim held over the last weekend this month.
What I like about these awards is that there is recognition of the motel industry's biggest point of difference - The hosts. The award underlines that motels are part of the "hospitality industry" and the way they provide customer service and host their guests sets them apart from the scrum of other accommodation providers.
Moteliers are traditionally a reserved lot, so this award is an opportunity for them to gather, celebrate and pay homage to those that a doing that little bit extra providing excellent quality customer service.
The 2009 award finalists are:
- Best Western Camelot Court, Christchurch
- The Edgewater Motel, Te Anau
- Manukau Motor Lodge, Manukau
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Great to see that this award, that I worked with AA Guides to have launched in 2003, to coincide with the MANZ 30th anniversary conference in Queenstown, is still going strong!
It recognises and rewards the X-factor that transforms a physically "average" property into a great guest experience - which is what hospitality is all about!
Good luck to all the finalists! You have done exceptionally well to be finalists for this prestigious award. And enjoy the conference!
Welcome Theo! After a prolonged absence, I guess the motel industry can be difficult to shrug off.
It is amusing to think that when this idea was conceived there was some hang wringing and concern by a few proletarian members that were uneasy about identifying tall poppies.
This award has identified some amazing talent and has been the focus of celebrating the noble art of motelling.
Feel free to come again, Theo. We'll leave the light on, put some milk in the fridge and leave the key under the mat...
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