He was the prissy flight attendant that had a particularly hard day at the office dealing with the challenges of awkward customers: Your know the ones - travellers that leave their brains at home and are on edge while away from their usual comfort zone.
As a customer service professional you often bite your tongue, smile and keep the peace...Not so Steven Slater that is now an ex-flight attendant and a folk-hero in the travel industry.
Slater working as a flight attendant for JetBlue, lost his cool with an uncooperative passenger and snapped soon after a plane touched down at JFK Airport. An argument ensued, allegedly punches were thrown and Slater broadcast a few expletives over the airplane's loud speaker system announcing: "I've been in this business 28 years and I've had it!" Slater then grabbed a beer and gracefully exited the plane in style by activating the emergency chute before ditching his job and driving home.
Mr Slater - there are times when we know how you feel;-)
Slater appears on one of our favourite blogs: Rants of a Sassy Stew that have recently added podcasts to their armory of social network channels.
Of particular note, Sassy and Slater discuss the decline of glamour in travel and the possible reasons for its demise. Additionally, these two sassy stews share some of their favorite rants and a few crazy inflight experiences.
The airline and accommodation industries have a lot in common and it's worth a listen:
