Any customer service role can be difficult, however there can be special challenges in the travel industry as you are often dealing with customers that have left their brains at home and are on edge away from their usual comfort zone.
As a customer service professional you often bite your tongue, smile and keep the peace...Not so Steven Slater, a flight attendant who is at risk of becoming a folk-hero.
Soon after a plane touched down at JFK Airport, Slater lost his cool with an uncooperative passenger and snapped. An argument ensued and punches were thrown. Slater broadcast a few expletives over the airplane's loud speaker system and announced: "I've been in this business 28 years and I've had it!" Slater then grabbed a beer and exited the plane in style by activating the emergency chute before ditching his job and driving home.
Steven Slater - we think we know how you feel;-)
