One highlight of the Motel Association of New Zealand (MANZ) Conference is the announcement of the AA Supreme Host of the Year Award. Moteliers are traditionally a reserved lot, so this award is an opportunity for them to gather, celebrate and pay homage to moteliers that a doing that little bit extra in providing excellent quality customer service.
This is the Academy Award for moteliers that exceed guests' expectations beyond the call of duty.
What we like about this award is that it unashamedly singles out high achievers above all others and recognises the motel industry's biggest point of difference - the hosts.
The award underlines that motels are part of the "hospitality industry" and the way they provide customer service and host their guests sets them apart from the scrum of other accommodation providers.
The AA Supreme Host of the Year promotes the importance of the human element in the motel experience.
It is a tremendous feel-good opportunity to record and recognise great deeds in hospitality - We like that.
The winners of the AA Supreme Host of the Year Award for 2013 are:
Kerri and Steve James - Radfords Motel - Te Anau
