Thursday, July 15, 2010

Guest Satisfaction Online


















































Online guest reviews for accommodation have been around for some time, however Google have now made it possible for the public to rate any business or other map landmark.

You may have noticed that Google have elevated their maps near the top of search. These "place pages" by Google hold a wealth of information. Not only can a browser pinpoint the location and contact details of a particular business, they also have the opportunity to read detailed information including aggregated reviews. 

In order to increase the volume and coverage of reviews on its Place Pages, Google is now obtaining data beyond traditional specialised review sources (eg: Trip Advisor) to new, non-traditional sites such as blogs, newspaper articles, etc. 

Any browser with a Google account can also post their own review, so it is not only accommodation providers that should be monitoring their online reputation.

OK, so what's with the Seattle Sperm Bank?

Well, Failblog.org that publishes "epic fail funny pictures and videos" thought it was fairly humorous that a Sperm Bank had a Google Page that included a user review. When they published a screen shoot of a Google search for the Seattle Sperm Bank there was only one review from a chap named Andrew that gave it a 5-star rating and commented: "What can I say, I love coming here."

Failblog published this yesterday and we can now see that the reviews have swollen to 29.

Here's some of our favourites :

Rated 5.0 out of 5.0 By Lance
I was standing in line, minding my own business and trying to maintain the mental picture of Bea Arthur in a lace teddy to keep my semi-wood going when an obvious "streetwalker" cuts in front of me and says in a very garbled tone due to her mouth being full; I'd like to make a deposit". Once this rude lady left, I was off to the races filling cups like I was playing "Root Beer Tapper". Love the concept of punch card too!

Don't forget
Rated 5.0 out of 5.0 By Bruce
To shake everyones hand on the way out. They LOVE that!

Great location!
Rated 5.0 out of 5.0 By Pat
I totally saw this coming. When I was last here the Teller could not contain her excitement as I walked through the front door. Definitely a great place to come and deposit some miniature me's

Very convenient
Rated 5.0 out of 5.0 By Chris
It was very well located; I could unload the goods, then visit my grandma at the nearby Calvary Cemetery: 2 birds, 1 stone!

Mediocre magazines, great hard working staff!
Rated 5.0 
out of 5.0 By Pete
Some other sperm banks might splurge on more high end adult reading material, this place certainly has a firm grip over its budget. The staff was helpful and encouraging, though.

Very Friendly Staff
Rated 5.0 out of 5.0 By Paul
The nice lady said to me as I was leaving "Thank you, please come again."

Place is full of w*nkers
Rated 1.0 out of 5.0 By bozo5
Very disappointed. Staff are friendly but other customers are a bunch of w*nkers.

Don't be ashamed
Rated 5.0 out of 5.0 By Redbeard
To ask for the bigger cups

Kinda shows you that folk are becoming more inclined to share their experiences online;-)

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